Shipping Policy

Last updated: 10 June 2026

Staying Cool sells cooling products to customers in the United Kingdom. Delivery options and final delivery costs are shown at checkout before you pay.

UK delivery rates

Standard UK Delivery is £3.99. Orders of £39 or more qualify for Free UK Delivery.

Delivery estimates

Estimated delivery windows are shown at checkout and may vary by product, supplier, stock availability, and destination. Some items may ship directly from our supplier or fulfilment partner.

Order processing

Orders are processed after payment is confirmed. You will receive an order confirmation by email, followed by shipping or tracking information when available.

Customs, VAT, and import charges

Prices and charges shown at checkout are intended for UK customers. Depending on fulfilment route and product value, taxes, VAT, customs handling, or import requirements may apply. If any additional charge is shown by the carrier or customs authority, contact us before paying so we can review the order.

Incorrect address

Please check your delivery address carefully at checkout. If you notice a mistake, contact us immediately at yayitsjon@gmail.com. We cannot guarantee changes after an order has entered fulfilment.

Lost or delayed parcels

If your order appears delayed, missing, or marked delivered but has not arrived, contact us with your order number. We will work with the carrier or fulfilment partner to investigate.